At Hatimi Interiors, we strive to ensure customer satisfaction with every purchase. Please read our Return & Exchange Policy carefully to understand eligibility, conditions, and the process for handling damaged or exchanged products.

Returns

• General returns are not accepted.
• Returns are only accepted if a product is damaged during transit and a replacement is not available.

Exchanges

• Exchanges are accepted for:
• Damaged items
• Defective products
• Wrong product delivery
• Unwanted items (change of mind)
• Customized products are generally not eligible for exchange unless otherwise stated under special conditions.
• Any exceptions will be handled on a case-by-case basis.

Time Limit & Proof

• Customers must report the issue within 48 hours of receiving the product.
• A video of the parcel opening with packaging intact is required.
• Videos recorded after opening the packaging will not be considered valid.

How to Request

• Exchange requests must be made via our WhatsApp number, available on our website.
• Customers must share a video of the product along with their request.

Shipping Charges for Exchanges

• If the exchange is due to damage or defect, Hatimi Interiors will cover the return shipping charges.
• If the exchange is due to a change of mind or preference, the customer is responsible for:
• Return shipping charges
• Shipping charges for the new product

Hatimi Interiors reserves the right to update or modify this policy at any time without prior notice.